Holder of Australian Financial Services Licence — providing quality financial advice through our network of authorised professionals.

AFSL 549453

About Our Licence

FF Solutions Group Pty Ltd is an Australian Financial Services Licensee regulated by ASIC.

Licensee
FF Solutions Group Pty Ltd
ABN
69 666 235 249
AFSL Number
549453
Effective
5 September 2023
Clients
Retail & Wholesale

What We Can Help With

Our authorised representatives provide advice and can transact across a wide range of financial products and services.

Superannuation & Retirement

Personal super, SMSFs, pensions, retirement savings accounts (RSA), and Centrelink / DVA assistance to help you plan for the future.

Investments & Wealth Creation

Listed securities, managed funds, ETFs, government bonds, margin lending, and tailored portfolio strategies to grow your wealth.

Insurance & Protection

Life insurance, TPD, income protection, and trauma cover — including investment and risk products through registered life insurance companies.

Managed Accounts & Platforms

Managed investment schemes, investor directed portfolio services (IDPS), and platform-based solutions for streamlined investing.

Banking & Cash Management

Deposit products, savings accounts, and term deposits to support your day-to-day cash-flow and short-term savings strategy.

Estate Planning & Aged Care

Aged-care guidance, estate planning strategies, and coordination with legal and accounting professionals for peace of mind.

Our Authorised Representatives are authorised to provide financial product advice and deal in financial products on behalf of our clients — both retail and wholesale — under AFSL 549453.

Key Documents

Important documents you should review. Click to download or view each document.

Financial Services Guide

Outlines the financial services and advice we provide, what to expect during the advice process, fees, and how we handle complaints and privacy.

View FSG

Privacy Policy

Details how we collect, hold, use and disclose your personal information in accordance with the Australian Privacy Principles.

View Policy

Complaints Policy

Our commitment to fair, prompt and transparent complaint handling, including how to lodge a complaint and your escalation rights.

View Policy

Dispute Resolution

We are committed to resolving complaints genuinely, promptly and fairly.

Internal Dispute Resolution

  1. Contact our Claims Team on 1300 927 927 or email enquiries@ffsolutionsgroup.com.au. Your complaint does not need to be in writing.
  2. We will acknowledge receipt of your complaint within 1 business day, verbally or in writing. Where this is not possible, acknowledgement will be made as soon as practicable.
  3. We will investigate and respond within 30 calendar days. If additional time is required, we will advise you in writing within 30 calendar days of receiving the complaint.
  4. If you are not satisfied with our response, you have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA).

Australian Financial Complaints Authority

AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Phone 1800 931 678 (free call)
Email info@afca.org.au
Web www.afca.org.au
Mail GPO Box 3, Melbourne VIC 3001

Contact Us

Get in touch with FF Solutions Group.

Office

Suite 106, Level 1
12 Corporate Drive
Heatherton VIC 3202

Phone

1300 927 927

Email

enquiries@ffsolutionsgroup.com.au

www.ffsolutionsgroup.com.au